Delivery, return, exchange

The objective of houblonplatine.com is to guarantee you complete satisfaction. However, if for one reason or another you are not satisfied with your order, you can, without any penalty, subject to compliance with the conditions defined herein, exercise the right of withdrawal within fourteen (14 ) days from the date you received the products purchased on houblonplatine.com . The products you wish to return must be, within fourteen (14) days of the date of receipt of your order, returned by the carrier of your choice to the postal address indicated when you contacted the email address. " entretoietnous@houblonplatine.com " indicating the number of your order, its date of purchase and the details of your request (exchange or refund). It will also be possible to exchange purchased items.

Conditions for exercising the right of withdrawal

The right of withdrawal is considered to have been applied correctly in the event that the following conditions are fully respected:

Send your package to the return address: Houblon Platine 2 rue aux chevals, 27120, Fains , within fourteen (14) days of the date of receipt of your order with the number of your order, its date of purchase and as the details of your request (exchange or refund). The products must not have been worn, worn, modified, washed or damaged. Products must be returned whole and unused . Returned products must be given to the carrier within fourteen (14) days of the date you received them. If you have complied with all the required conditions, the supplier will reimburse you the price of the products purchased and returned, only the return costs remain your responsibility.

You will be contacted again if your return cannot be accepted because it does not comply with the conditions indicated above. In this case, you can choose to obtain the purchased products again at your own expense. in the absence of such a request, the supplier may keep the products, in addition to the sums already paid for their purchase.

Reimbursement terms and conditions

After receipt and control, by the supplier, of the respect of the required conditions, you will receive an email to confirm the acceptance of the return of the products. regardless of the means of payment you used (credit/debit card, cash on delivery), the refund is activated by the supplier as soon as possible, at the latest within fourteen (14) days following the exercise of your right of withdrawal provided that the exercise of this right meets all the conditions indicated herein. The effective time for recrediting or refunding the sums depends on the payment methods used:

Purchase by credit/debit card: the refund time depends on the bank that issued the credit/debit card. we remind you that the date of the new credit (which is equivalent to the refund) will be the same as that of the debit, as a result of which you will not be penalized in relation to your bank interest. The actual refund to the credit card in your paypal account depends on the credit card company; if it is a gift, the refund of the sum will be made to the person who made the payment.

Conditions for the exchange of products

In certain specific cases, duly indicated in the email, you may choose to exchange the products purchased with other products, instead of obtaining a refund of the price of said products.

You can request the exchange of one or more of the products purchased only with items of the same model, whose size and/or color differ(s).

has. you can request the exchange of one or more of the products purchased within a maximum period of fourteen (14) clear days from the date of receipt by email to the email address " entretoietnous@houblonplatine.com " indicating the number of your order, its date of purchase as well as the details of your request (exchange or refund).

b . Only one exchange request can be made per product purchased;

c . the products for which you request an exchange must be returned and must not have been worn, worn, modified, washed or damaged. Products must be returned whole and unused.

d. the products to be exchanged and forming part of the same order must be sent at once to this address: 2 rue aux horses, 27120, Fains indeed the right not to accept products belonging to one and the same order, returned to be replaced at different times. if all the conditions listed above are correctly met, once your request has been sent by email to the address " entretoietnous@houblonplatine.com " indicating the number of your order, its date of purchase and the details of your request (exchange or refund), we will take care of said exchange request by sending you a confirmation e-mail giving you the postal address of the return to be made. You will be contacted if your exchange request cannot be processed because it does not comply with the conditions for the exchange of products. in this case, you can choose to recover, at your own expense, the items you wish to change or request a refund of said items, under the conditions and according to the reimbursement methods indicated above.

Deadlines and procedures for obtaining the exchange of products

Once we have received the products you wish to exchange and checked that all the conditions set out above have been met, we will check the effective availability in its stocks of the products in the size and/or color you have selected.

If the product(s) selected to be replaced is (are) no longer available in our stocks, we will offer you an estimated time for a new delivery or proceed with the refund ( only the return costs remain your responsibility.) of the sum equivalent to the product(s) you initially purchased and non-replaceable, according to your choice. In accordance with the reimbursement terms provided above. if the item(s) selected to be replaced is (are) available, we will be able to honor your exchange request and will confirm to you by e-mail the actual shipment of the replaced products.

In this case, the delivery will occur within fourteen (14) days from the date on which we became aware of your request for exchange, after verification that the said exchange has been made in accordance with the conditions previously established. the shipping costs relating to the replaced products will be borne by us, who will choose the carrier.

The objective of houblonplatine.com is to guarantee you complete satisfaction. However, if for one reason or another you are not satisfied with your order, you can, without any penalty, subject to compliance with the conditions defined herein, exercise the right of withdrawal within fourteen (14 ) days from the date you received the products purchased on houblonplatine.com . The products you wish to return must be, within fourteen (14) days following the date of receipt of your order, returned by the carrier of your choice to the postal address: 2 rue aux chevals, 27120, Fains, indicating the number of your order, its date of purchase as well as the details of your request (exchange or refund). It will also be possible to exchange purchased items.

Conditions for exercising the right of withdrawal

The right of withdrawal is considered to have been applied correctly in the event that the following conditions are fully respected:

We invite you to send us an email to the email address " entretoietnous@houblonplatine.com " within fourteen (14) days of the date of receipt of your order with the number of your order, its date of purchase as well as the details of your request (exchange or refund). The products must not have been worn, worn, modified, washed or damaged. Products must be returned whole and unused . Returned products must be given to the carrier within fourteen (14) days of the date on which you received them and sent to the postal address: 2 rue aux chevals, 27120, Fains . If you have complied with all the required conditions, the supplier will reimburse you the price of the products purchased and returned, only the return costs remain your responsibility.

You will be contacted again if your return cannot be accepted because it does not comply with the conditions indicated above. In this case, you can choose to obtain the purchased products again at your own expense. in the absence of such a request, the supplier may keep the products, in addition to the sums already paid for their purchase.

Reimbursement terms and conditions

After receipt and control, by the supplier, of the respect of the required conditions, you will receive an email to confirm the acceptance of the return of the products. regardless of the means of payment you used (credit/debit card, cash on delivery), the refund is activated by the supplier as soon as possible, at the latest within fourteen (14) days following the exercise of your right of withdrawal provided that the exercise of this right meets all the conditions indicated herein. The effective time for recrediting or refunding the sums depends on the payment methods used:

Purchase by credit/debit card: the refund time depends on the bank that issued the credit/debit card. we remind you that the date of the new credit (which is equivalent to the refund) will be the same as that of the debit, as a result of which you will not be penalized in relation to your bank interest. The actual refund to the credit card in your paypal account depends on the credit card company; if it is a gift, the refund of the sum will be made to the person who made the payment.

Conditions for the exchange of products

In certain specific cases, duly indicated in the email, you may choose to exchange the products purchased with other products, instead of obtaining a refund of the price of said products.

You can request the exchange of one or more of the products purchased only with items of the same model, whose size and/or color differ(s).

has. you can request the exchange of one or more of the products purchased within a maximum period of fourteen (14) clear days from the date of receipt by email to the email address " entretoietnous@houblonplatine.com " indicating the number of your order, its date of purchase as well as the details of your request (exchange or refund).

b . Only one exchange request can be made per product purchased;

c . the products for which you request an exchange must be returned and must not have been worn, worn, modified, washed or damaged. Products must be returned whole and unused.

d. the products to be exchanged and forming part of the same order must be sent at once, in fact the right not to accept products belonging to one and the same order, returned to be replaced at different times. if all the conditions listed above are correctly met, once your request has been sent by email to the address " entretoietnous@houblonplatine.com " indicating the number of your order, its date of purchase and the details of your request (exchange or refund), we will take care of said exchange request by sending you a confirmation e-mail giving you the postal address of the return to be made: 2 rue aux chevals, 27120, Fains . You will be contacted if your exchange request cannot be processed because it does not comply with the conditions for the exchange of products. in this case, you can choose to recover, at your own expense, the items you wish to change or request a refund of said items, under the conditions and according to the reimbursement methods indicated above.

Deadlines and procedures for obtaining the exchange of products

Once we have received the products you wish to exchange and checked that all the conditions set out above have been met, we will check the effective availability in its stocks of the products in the size and/or color you have selected.

If the product(s) selected to be replaced is (are) no longer available in our stocks, we will offer you an estimated time for a new delivery or proceed with the refund ( only the return costs remain your responsibility.) of the sum equivalent to the product(s) you initially purchased and non-replaceable, according to your choice. In accordance with the reimbursement terms provided above. if the item(s) selected to be replaced is (are) available, we will be able to honor your exchange request and will confirm to you by e-mail the actual shipment of the replaced products.

In this case, the delivery will occur within fourteen (14) days from the date on which we became aware of your request for exchange, after verification that the said exchange has been made in accordance with the conditions previously established. the shipping costs relating to the replaced products will be borne by us, who will choose the carrier.