Terms of Sales

the offer and sale of products on our website (“houblonplatine.com”) are governed by these general conditions of sale. products purchased on houblonplatine.com are sold directly by houblon platinum sas “the supplier”), with a share capital of 200 euros and having its registered office at 40 rue alexandre dumas 75011 paris in france. for any information, you can contact our assistance service. if you need additional information, go to the customer service area. you will find information on orders and deliveries, refunds and returns of products purchased on houblonplatine.com. for any other legal information, see the sections: terms of use, privacy policy and right of withdrawal.

1. our commercial policy

1.1 the supplier offers products for sale on houblonplatine.com and carries out its own electronic commerce activity exclusively with regard to end users who are end consumers.
1.2 by "end consumer(s)", we mean any natural person who operates for purposes unrelated to any business or professional activity that may be practiced. if you are not an "end consumer", we invite you to refrain from entering into commercial transactions on houblonplatine.com.

1.3 taking into account the commercial policy described above, the supplier reserves the right not to respond to orders from any person who is not an "end consumer" or to orders that do not comply with its commercial policy such as defined herein.

1.4 these general conditions of sale exclusively govern the offer, transfer and acceptance of purchase orders for products on houblonplatine.com between users of houblonplatine.com and the supplier.

1.5 on the other hand, these general terms and conditions of sale do not govern the provision of services or the sale of products by companies other than the supplier which may be present on houblonplatine.com via links, banners or other hypertext links. we advise you, before forwarding orders and buying products and services from companies other than the supplier, to check their conditions of sale, because the supplier can in no way be responsible for the provision of services or the sale of products by third parties, or the conclusion of electronic commerce transactions between users of houblonplatine.com and third parties.

2. how to conclude a contract with the supplier


2.1 to conclude the contract for the purchase of one or more products on houblonplatine.com, you must complete the order form in electronic format and send it to the supplier, electronically, following the instructions provided.

2.2 the order form includes a summary of the "general conditions of sale", information on the essential characteristics of each of the products ordered and the price which refers to them, the means of payment that you can use to buy each product and the delivery terms and times for purchased products, shipping and delivery costs, conditions for exercising your right of withdrawal and terms and times for returning purchased products.

2.3 the contract is deemed to have been concluded when the supplier receives your order form electronically, once the accuracy of the data relating to the order has been verified.

2.4 before proceeding with the purchase of the products, by sending the order form, you are asked to read these general conditions of sale carefully, to print a copy using the "print" option and to keep or reproduce a copy for your personal use.

2.5 the order form will be archived in our database for the time strictly necessary to process and ship the orders and in accordance with the applicable legal deadlines. you will be able to access your order form, by consulting the section track your order.

2.6 before proceeding with the transmission of the order form, you are also requested to detect and correct any data entry errors.

2.7 the transmission of orders to the supplier must be carried out in French.
2.8 once the contract has been concluded, the supplier will take over your order.
2.9 in the event that the products, presented houblonplatine.com, are no longer available or on sale at the time of your last access to the site or the sending of the order form, the duty of the supplier will be to inform you, promptly from the transmission of your order to the supplier, the possible unavailability of the products ordered. in the event of transfer of the order form and payment of the price, the supplier will take the necessary steps to reimburse the sum that you have already advanced at the latest within thirty (30) days of your payment.
2.10 by electronically transmitting the order form, you accept unconditionally and you undertake to respect, in relations with the supplier, these general conditions of sale. if you disagree with certain terms indicated in these general conditions of sale, we invite you not to transfer your order form for the purchase of products on houblonplatine.com.
2.11 by submitting your order form, you confirm that you know and accept these general conditions of sale and any subsequent information contained in houblonplatine.com (also available for consultation by means of hypertext links) as well as the general conditions of use and the policy of confidentiality.
2.12 after transmission of your order, the supplier will send you, by e-mail, a notice of receipt of your order, containing a summary of the information already contained in the order form (general conditions of sale, information relating to the essential characteristics of the product, the detailed indication of the price, the means of payment, the existence of your right of withdrawal and the delivery times and costs).

3. guarantee and indication of product prices

3.1 at houblonplatine.com, we only offer items bearing the houblonplatine brand.
3.2 the supplier does not sell second-hand, faulty or sub-market quality products.
3.3 the essential characteristics of the products are presented on houblonplatine.com within each of the product sheets. however, the images and colors of the products offered for sale on houblonplatine.com may not correspond to the actual colors due to the effect of the internet browser and the screen used.
3.4 Product prices may be subject to updates. please check the final sale price before sending the order form.
3.5 purchase requests from countries other than France may not be accepted by the supplier suspecting bank fraud.
3.6 all products are provided with an identification label. please do not remove the label from purchased products.
3.7 the supplier, in the event of exercise of your right of withdrawal, has the option of not accepting the return of products which are devoid of their label or which have been altered in their essential or qualitative characteristics or which have been damaged.

4. payments

4.1 for the payment of the price of the products and the costs related to shipping and delivery, you can follow the procedures indicated in your order form.
4.2 in the case of payment by means of a credit/debit card, the secure information (for example, the number of the credit/debit card or the expiry date) will be transferred, by means of an encrypted protocol, to a partner bank providing the service related to remote electronic payment, without third parties being able, under any circumstances, to have access to it. such information, moreover, will never be used by the supplier, except to complete the procedures related to your purchase or to issue refunds in the event of the possible return of the products in accordance with the right of withdrawal, or, in the event that it would be necessary to prevent or report to the competent authorities the occurrence of fraud on houblonplatine.com. the prices for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be debited from your account when the purchased items are dispatched.

5. dispatch and delivery of products

5.1 to know the specific methods of sending and delivery of the products, please consult the section customer service. we ask you to pay the greatest attention to what is indicated in this section because the indications contained in customer service form an integral and substantial part of these "general conditions of sale" and, consequently, are considered as fully recognized by you and accepted at the time of transmission of the order form.

6.customer service

6.1 for more information, access the area: customer service.

7. right of withdrawal

7.1 you have the right to terminate the contract concluded with the supplier, without any penalty by specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on houblonplatine.com.
7.2 to exercise your right of withdrawal, we invite you to complete and print the return form that you will place in the package with the returned product.
7.3 in this case, you must imperatively return the products to the supplier at the postal address: 2 rue aux horses, 27120, Fains, by giving them to a carrier of your choice within a maximum period of fourteen (14) days following the date when you received them. the only costs payable by you are the direct costs of returning the products purchased.
7.4 the reimbursement will include, in addition to the price of the products purchased, the delivery costs originally paid for the products purchased. any responsibility in the event of loss or damage to the products during the return transport will remain your responsibility.
7.5 in addition to compliance with the deadlines and methods described in articles 7.1, 7.2 and 7.3, the return of the products, in the event of exercise of the right of withdrawal, is considered to have been carried out correctly if the following conditions are fully respected:
the return form is correctly completed and sent to the supplier; the product must not have been worn, worn, modified, washed or damaged; the products must be returned whole and unused in their original packaging; the products must be sent to the seller in a single shipment. the seller reserves the right not to accept items from the same order, returned and shipped at different times; returned products must be given to the carrier of your choice within fourteen (14) days of the date you received them. 7.6 if the right of withdrawal is exercised in accordance with the terms and conditions indicated in this article 8, the supplier will take the necessary steps to make the refund under the conditions specified in article 8.2 below within a maximum period of fourteen (14 ) days from the receipt of proof of shipment of the products by houblonplatine sas.
7.7 in accordance with article 8 below, the sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days following the exercise of your right of withdrawal subject to the correct execution of the terms and conditions listed above.
7.8 in the event that the terms and conditions for exercising the right of withdrawal specified in article 7 have not been respected, you will not be entitled to reimbursement of sums already paid to the supplier and any the cost of returning the products will remain your responsibility. however, if you request it, you will be able to obtain again, at your expense, the products in the state in which they were returned to the supplier. in the absence of such a request, the supplier may retain the products, in addition to the sums already paid for their purchase.

8. terms and conditions of reimbursement

8.1 after the return of the products, the supplier checks compliance with the conditions of withdrawal and return as specified in article 7. if these checks result in compliance with the said conditions, the supplier takes the necessary steps to send you, via email, the confirmation of acceptance of the returned products.
8.2 to exercise your right of withdrawal, we invite you to complete the return form.
8.3 in the event that the recipient of the products indicated in the order form does not correspond to the person who made the payment of the sums due for the purchase, and in the event of exercise of the right of withdrawal, the supplier shall reimburse the sum as specified in Article 8.2 above to the person who made the payment.
8.4 for purchases by credit/debit card, the date of the new credit will be the same as that of the debit, as a result of which you will not be penalized against your bank interest.
8.5 in the event of a product return, the return costs are your responsibility. the loss or damage of the products during transport remains entirely your responsibility, in accordance with the terms and conditions provided for by the exercise of the right of withdrawal.

9. personal data

9.1 you can obtain information on how we process your personal data by going to the privacy policy.
9.2 we further ask you to read, if you have not already done so, the general conditions of use as they contain important indications on the way in which we treat the personal data of our users as well as on the security systems adopted.
9.3 for any other information on our privacy policy, you can send your requests to our customer service by selecting the argument "privacy policy" or to the address of our head office 40 rue alexandre dumas 75011 paris.

10. applicable law

10.1 the “general conditions of sale” and the sales contract are governed by French law.
we inform you that the european commission provides a platform for the out-of-court settlement of online disputes. you will find it on the following link: http://ec.europa.eu/odr/.
11. Changes and Updates

11.1 the general conditions of sale are regularly modified and in particular taking into account any normative changes. the new general conditions of sale will apply on their date of publication on houblonplatine.com

12. errors and inaccuracies

the purpose of our website is to provide complete, accurate and up-to-date information. unfortunately, we cannot guarantee the total absence of human or technological errors on a website. this site may contain typographical errors, inaccuracies or omissions, particularly with regard to prices, availability and product information. we reserve the right to correct any errors, inaccuracies or omissions.

13. price

the prices displayed on the houblonplatine.com website are in “euro”. although we make every effort to ensure that the prices displayed on our site are accurate, errors may occur.